Leo Gillen

Business Management Consultant to the Ohio Valley

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Don't know if you need a Business Management Consultant?  Have you hired one before and didn't get the services you expected?  Just need a little inspiration to get your continuous improvement program jumpstarted?  Leo Gillen constantly searches for white papers, books and more to help you.  Check back often to see what's new and to read the latest edition of Leo Gillen's own Executive Summary series of quick business updates.

  

White Papers You Should Read
Leo Gillen is always looking for the best white papers from industry leaders which can guide manages through the challenges of company growth. 
 
Management Consulting
How to Hire A Management Consultant 
If your wondering whether you need a business management consultant or how to look for a consultant that is right for your  company, How to Hire a Management Consultant is a must-read.  Presented by the Institute of Management Consultants, this white paper will take you through the assessement and hiring process using a series of questions.
 
How to Get the Most Out of Your Consultant
Once you decide to hire a business management consultant, you'll need to manage them.  This Straight Talk Book from Deloitte Consulting details what to expect from your consultant, how to insure the productitivity of the activities your consultant is performing, even the danger signals of a consultant relationship gone bad.  With inspirational quotes on every page, this quick-read white paper will insure you know How to Get the Most Your of Your Consultant.
 
 
Customer Service
Five Keys to Customer-Driven Marketing: Unlocking the Power of Customer Feedback to Transform Your Business
Being customer-focused is the buzz of all business discussion and it's a lofty ideal.  Perseus/WebSurveryor (now Vovici) developed these five simple steps to asking customers the right questions to get actionable data in Five Keys to Customer-Drive Marketing:  Unlocking the Power of Customer Foodback to Transform Your Business. 
Team Management
Ohio Job Outlook 2012
With the rapid changes in workforce management, you'll need to see what jobs are growing, how much those jobs are worth and how to incorporate new skill sets into your team. Presented by the Ohio Department of Job and Family Services,  Ohio Job Outlook 2012 presented vital information by state region.  This link will take you directly to the report about southern Ohio counties.
 
Creating SMART Goals

Creating S-M-A-R-T Goals uses the anogram of SMART to help you assess and set strategic business goals which can realistically be accomplished.

 

Pull not Push:  How to Lead a Change Effort

From his own experience, Leo Gillen shares the difference between leadership and management of a change effort when you Pull not Push employees to get involved instead of pushing them to do more.

 

Notes from Leo Gillen

In the course of hands-on client problem solving,

Leo Gillen sees business trends and management opportunties which transcend particular industries or companies.  Learn from Leo Gillen's experience with Executive Summary and more.

 

Executive Summary:

Competitive Edge - Find your competitive edge with proactive management of your workforce and technology.

 

Quality Interactions - Prioritizing manager responsibilities and management duties can change your interactions with your team

 

 

Leo's Blog:

Weekly Blog posts relating to current business issues give you insights into Leo's thought processes and experience.  This week's blog:

Features and Benefits of Hiring a Business Management Consultant

 

 

Leo Gillen's Suggested Reading:

I recently gave Motivating the "What's In it For Me?" Workforce by Cam Marston to a colleague interested in understanding young workers.  Here's Trish Tickle's review:

  If you're wondering why your 20-30 year old workers don't want to work past 5:00 or why there is so much frustration between the generations of workers in your company, you need to read this book. Marston explores the unique societal differences between all the generations in the workforce, from Matures (60+) to Millennials (20s) and how these differences affect their work ethic. 

   Despite Mature's/Boomer's view that Millennials are lazy, Marston shows that, while younger workers work just as hard, they work differently and they're motivated by different things.  While Boomer managers believe working long hours at the office shows their company loyalty, Millennials believe in getting the projects done as efficently as possible so they can go live their life.

   You can meld the generations in the workforce into a vital team if you understand how to bring the strengths of each group together. 

 

Movtivating the "What's In It for Me?" Workforce.  Marston, Cam.  2007: John Wiley & Sons, Inc., Hoboken, New Jersey.  ISBN 978-0-470-12414-7

Available at Alibris.com  or Amazon.com