Leo Gillen

Business Management Consultant to the Ohio Valley

Home     Learn     Clients     About Leo Gillen     Services     Events     Contact Leo     Site Map      
 

Hot Topics

Increase Productivity by Leveraging Talent

 

White Papers

Pull not Push:  How to Lead A Change Effort

 

Events:

Hear Leo Gillen speak on Teamwork at Institute of  Management Consultants annual CONFAB Oct. 26, 2008 in Reno, NV

Learn more about CONFAB

 

How Successful Was Your Last

Change Effort?

Be honest--did your last change effort really make any changes or has everything reverted back to status quo?  Why is change so hard?  Answer these questions about your last change effort or your current continuous improvement system to see if there was an increase in productivity and profitability.

  • Did everyone understand and embrace the change idea?
  • What goals did we set? Were they communicated to all?
  • Did we achieve a measureable difference for each goal?
  • How did we handle conflict created by the change?
  • Did we change processes, behaviors or attitudes?

Email Leo Gillen to receive a FREE management report which will help you track multiple Key Performance Indicators (KPIs) over successive time periods to see what changes work and which need a new strategic plan.

 
 

    Client Success

         Story         

Problem:

"We needed to be more Customer Service focused in every business activity" 


Recommendation:

Implement a continuous improvement system on strategic KPIs and track changes


Results:

Recognized as a

Top Five Toyota Dealership in the US